Injinji Performance Shop will ship all orders made before 12pm AEST SAME BUSINESS-DAY and uses the Fastway & Australia Post network for all deliveries at our discretion.
This means we can ship to PO BOXES and Business Addresses, but we ask that you include all Business Details, as well as Building Information and Level if applicable for speedy, hassle free delivery. If you have a preferred carrier for a specific reason, please let us know in the order notes and we will work to accommodate your request.
When selecting AUTHORITY TO LEAVE option, please ensure there is clear access to a secure area for the delivery to take place and be left. Once marked as 'delivered' by the respective delivery agent, Injinji Performance Products deems the products as received and take no responsibility for any missing articles sent via this method.
Please find the Standard Delivery, Express Delivery and International Delivery guidelines below. We will email you with the company used, relevant tracking information and links as soon as your order is packed, so you'll always be in the loop as to where your gear is!
Of course, if at any time you have any enquiries please use the Contact Form and we will get back to you ASAP!
Fastway Couriers Contact Details:
Standard Delivery Guidelines (East Coast Only):
SEQ (Sunshine Coast, Brisbane, Gold Coast, Toowoomba): 1-2 Business Days
Rest of Queensland: 2-3 Business Days
NSW: 1-2 Business Days
VIC: 2-3 Business Days
Australia Post Contact Details:
13 POST (within Australia)
Standard Post Shipping Guidelines (Standard AusPost Delivery): Please keep in mind we are located in Queensland when considering the below postage times, and that all orders made before 3pm AEST will be sent same business day.
Express Post Guidelines ($15.00): Usually 1 Business Day Metro East Coast, 1-2 Business Days Rest of Australia
International Shipping (New Zealand $15 Standard Post, $20 Trackable Service & Rest of World $50.00):
If you're at all worried about where your order has got to, and patiently waited for the aforementioned postage times - get in contact with us to initialise an investigation with Australia Post. We will be able to work with them and get you your gear ASAP.
Please, take the time to read through the below Returns & Exchanges Policy before logging into the Returns Portal with your Customer Email and Order Number. If purchased from a retailer, please see them for Returns & Exchange advice. For any clarification please email us and we will get back to you in 24hrs.
Injinji Performance Shop is proud to offer a hassle-free Returns Policy on all of our full-priced products. Unfortunately, no SALE items can be accepted for return.
Free Size Exchanges:
If you've made necessary checks (size charts etc.) and your item(s) still don't fit, no stress. Fitting can be tough over the internet! Injinji Performance Shop are happy to Express Exchange any FULL-PRICE item(s) for the next size up/down if you feel that it is an incorrect fit for your size. We just ask for you to let us know through the portal - and we will get the requested item size back to you free of charge along with a Return Bag enclosed for the ill-fitting items to be returned to us. NOTE: “Sale” items cannot be returned/exchanged in any circumstances.
Change of Mind Returns:
If you wish to return your item for ANY reason, you may do so within 30 days, in as-new, re-saleable condition with all original packaging, tags and labels intact and attached. Simply fill out the form below and our team will be expecting your return.
We will be able to send you a pre-paid postage label for you to use for the return of the items, so it’s at no cost to you. If you request a “Change of Mind” return in the form below, this will prompt the returns team to issue you with a prepaid label in due time. Upon receipt of the items to our returns address, your return will be processed in 24 hrs.
We can process all returns for either a refund or store credit – please note that a $15.00 shipping/handling fee will be deducted from your refund/store credit. NOTE: “Sale” items cannot be returned/exchanged in any circumstances.
Mistakenly Sent Items:
If you believe you have been sent an item in error, please respond to your order confirmation email, detailing the items which have been omitted/sent in error, as well as the items which you were meant to have received. We will ensure you are sorted in no time at all!
We aim to only stock brands and products of the absolute highest quality, but faults/defects can still occur due to a lot of our products being hand-made in a mass-production setting. If you believe there has been a failure of your product with normal use/conditions in the first 90-days, send through pictures to our Returns Portal and we will be able to assess the fault & notify you within 24hrs, sending a replacement out with return postage paid if a manufacturer’s defect is found to be the cause of the fault.
Beyond the 90-day period, we request that the item is returned to us at the customer’s cost, where we will perform a physical assessment & reserve the right to repair or replace the product, due to the age of the product. If a manufacturing fault is found, we will repair/replace at our discretion and ship it back to you at no cost. If no fault is found, or it is found to be caused by wear & tear or abuse – we will notify you and ship the original item back to you at a Shipping & Handling cost of $15.00.
We are unable to perform product warranties or replacements on items which were purchased more than 12 months ago, unless the packaging/paperwork included with the product states otherwise. If this is the case, please use the email contact form to let us know what has happened, and we will sort you out as soon as possible.
We are unable to process any returns or exchanges on the following items, unless there is a manufacturing fault/defect present.
If your item is incorrectly returned, and we classify it as one of the above items, the product will be returned to you at a Shipping & Handling cost of $15.00.
Further Notes from Injinji Performance Shop:
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Please consult the above "Size Chart" Button to view any applicable sizing guidelines. If there is no button you can assume that the product is one-size-fits-all.
If you're unsure at all, or if it is not specified in the Product Description, simply pick up the phone and call us on (07) 3289 6560 between business hours (9am-5pm AEST) to get a recommendation based off your previous shoes. Outside business hours, shoot us an email to firstname.lastname@example.org and we will get back to you with a recommendation.